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Frequently asked questions
Answers to the questions we hear most often, grouped by topic.
Getting started
How does the free trial work?
It starts when you create your account and requires no credit card. Use Orkalo with your real properties, then choose a tier if it suits you.
How long does it take to get started?
A property takes a few minutes to create. Then connect your platforms or import their iCal calendars: your bookings appear in the planning.
Can I try it without touching my real properties?
Yes. The app offers a demo space filled with examples, separate from your account and never billed.
Platforms and calendar
Which platforms are supported?
Orkalo sends your availability and rates to Airbnb, Booking.com and Localoge, and takes iCal calendars from other platforms into account. Your direct bookings are managed in Orkalo.
How does Orkalo prevent double bookings?
As soon as a booking arrives, the nights concerned close on the other channels. If two bookings still overlap, Orkalo alerts you.
Can I change prices for several properties at once?
Yes. Bulk changes apply to a date range and several properties in a single action.
Payments and money
Does Orkalo hold my money?
No. Orkalo handles the booking, the calculation of amounts and the split, but never holds your funds. Online payments go through a licensed payment provider.
How does the security deposit work?
The guest’s card is saved and the amount is put on hold without being debited. It is released automatically at the end of the guarantee, unless you claim for damage.
Can I send a quote to a guest?
Yes. The guest views the quote online, accepts and signs it; the booking is then created automatically.
Cleaning and team
Do my providers need to create an account?
No. They receive a personal link to their jobs, on any phone, and clock in from that link.
Are cleaning jobs created automatically?
Yes. Every check-out creates its cleaning job according to the property’s rule: time, duration, pay, checklist.
Can I limit what a colleague sees?
Yes. Each role has its own permissions, and access can be limited to certain properties.
Owners
Can I manage properties for owners?
Yes, it is a core use. Each property is linked to an owner, with split rules and statements.
How is the commission calculated?
According to your rules: for the whole organisation, per owner or per property. Orkalo shows a worked example before you confirm.
What does the owner receive?
A clear monthly statement to open or save as a PDF: stays, revenue, cleaning, commission and their share.
Apps and security
Are there apps for iPhone and Android?
They are coming soon to the App Store and Google Play. Meanwhile, Orkalo works in your phone’s browser, with the same screens.
Where is my data hosted?
In the European Union. Connections, passwords and backups are encrypted; a data processing agreement is available.
Can I delete my account?
Yes, directly from the app, at any time.
Can’t find your answer?
Write to us: a member of the team will reply.